Shipping policy

 

 

We ship worldwide with La Poste, Chronopost, and DHL.

All packages are insured and include a tracking number. Shipping is charged at the flat rates listed below:

France: €8 — La Poste Colissimo
Switzerland: €12 — La Poste Colissimo
Italy: €18 — Chronopost
Rest of Europe: €16 — Chronopost
Outside Europe: €25 — DHL Express or Chronopost

DELIVERY TIMES

Please allow 2–3 weeks for your order to be processed. Most of our pieces are custom-made and therefore require additional production time.

Once your package has left our atelier, estimated delivery times are:

France & Switzerland: 2–3 business days
Rest of Europe: 2–6 business days
Outside Europe: 5–10 business days

Please note that these timeframes are estimates only and cannot be guaranteed. We always strive to dispatch your order as promptly as possible. However, once your package has been handed over to the courier, any delays are beyond our control and remain the responsibility of the delivery service.

If you believe your package has been delayed, lost, or stolen, please contact info@jessikamunoz.com with any relevant supporting information so that we can assist you as efficiently as possible.

DUTIES & TAXES

All duties and taxes are included in the final price at checkout and are covered by us through DDP (Delivered Duty Paid) shipping. This means you will not incur any additional charges upon delivery.

RETURN POLICY

We gladly accept return requests within 14 days of delivery.

To initiate a return, please contact us at info@jessikamunoz.com, including your full name, order number, and the item(s) you wish to return.

Once your return request has been approved, we kindly ask that the item(s) be shipped back to us promptly.

RETURN REQUIREMENTS

To be eligible for a return, item(s) must be:

• In pristine, original condition — unworn, unused, unaltered, unwashed, and undamaged.
Please note: undergarments are non-refundable.

• Accompanied by all original tags, labels, and garment bags.

• Returned in the original shipping box or in an equally secure and protective outer box.

• Full-price purchases only. Sale items and items purchased during special promotions are not eligible for return.

• Please note that we do not accept in-person returns.

EU RETURNS

For customers within the EU, return shipping must be arranged and paid for by the customer. JESSIKA MUNOZ is not responsible for returned parcels while they are in transit.

We strongly recommend using a trackable and insured shipping service.

INTERNATIONAL (NON-EU) RETURNS

For customers outside the EU, please contact info@jessikamunoz.com to receive the required return documentation and, upon request, a DHL return shipping label.

Please note that if you choose to use our international return shipping label, the cost of the label will be deducted from your refund.

RETURN ADDRESS

JESSIKA MUNOZ
187 Rue du Temple
75003 Paris
France

Please ensure that your name and order number are clearly indicated inside the return package.

EXCHANGES

We do not currently offer direct exchanges.

If you wish to order a different size or style, please request a return for the original item and place a new order for your preferred item(s).

EXTENDED HOLIDAY RETURN PERIOD

For orders placed after 1 December, the return period is extended until the first week of January.

If you have any questions, please contact info@jessikamunoz.com.

REFUNDS

Once processed, refunds may take up to 5 business days to appear in your account.

All refunds are issued to the original method of payment, excluding:

• Original shipping fees

• Any duties or taxes incurred

• For non-EU customers using our DHL return label, the cost of the return shipping label

If you have any questions or require assistance, our team will be happy to help at info@jessikamunoz.com.