RETURN POLICY
We gladly accept return requests within 14 days of delivery. To initiate a return, please contact us at info@ayo504.com, including your full name, order number, and the item(s) you wish to return. Once your request has been approved, we kindly ask that the item(s) be dispatched without delay.
Return Requirements
To be eligible for a return, item(s) must be:
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In pristine original condition — unworn, unused, unaltered, unwashed, and undamaged.
Please note: undergarments are non-refundable. -
Accompanied by all original tags, labels, and garment bags.
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Returned in the original shipping box or an equally secure and protective outer box.
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Full-price purchases only. Sale items and items purchased during special promotions are not eligible for return.
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We do not accept in-person returns.
EU Returns
For customers within the EU, returns must be organized and paid for by the customer. AYO504 is not responsible for any returned parcels. We strongly recommend using a trackable and insured shipping service.
International (Non-EU) Returns
For customers outside the EU, please contact info@ayo504.com to receive the required documentation and, upon request, a DHL return shipping label.
Please note: if you choose to use our international shipping label, the cost of the label will be deducted from your refund total.
Return Address
AYO504
41 rue de Verneuil
75007 Paris
France
Please ensure your name and order number are clearly indicated inside the return package.
Exchanges
We do not currently offer direct exchanges. If you wish to select a different size or style, please request a refund and place a new order for the desired item(s).
Extended holiday return period
If your order was placed after 1st December, you will have until the first week of January to return the item(s) bought during this time. If you have any questions, please contact info@ayo504.com
Refunds
Refunds may take up to 5 business days to appear in your account once processed.
All refunds are issued to the original method of payment, excluding:
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The original shipping fees
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Any duties or taxes incurred
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(For non-EU customers using our DHL label) the cost of the return shipping label
If you have any questions or require assistance, our team is here to help at info@ayo504.com.